Free Shipping On All Orders US Wide

Shipping Policy

Shipping Policy

Effective Date: May 30, 2025

1. Introduction

At Cave Fuel LLC ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, cavefuel.com.

2. Shipping Destinations

  • Countries We Ship To: United States of America
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping (United States of America):
    • Standard Shipping: Free shipping on all orders over $50.
    • Flat Rate Shipping: $10 flat rate for orders under $50.
  • International Shipping:
    • Standard International Shipping: $25 flat rate.
    • Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.
  • No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:
    • Standard Shipping: 3 - 5 business days
    • Expedited Shipping: 1 - 2 business days
  • International Shipping: 7 - 14 business days
  • Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers:
    • Domestic: USPS, UPS, FedEx
    • International: DHL, FedEx International
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance: Shipments are insured against loss or damage. Please contact us promptly if you encounter any issues.

7. Order Tracking

  • Tracking Information: You will receive an email with:
    • Tracking Number
    • Carrier Name
    • Link to Track Your Package
  • How to Track Your Order: Visit the carrier’s website and enter your tracking number.
  • Assistance: Contact Customer Service if you need help tracking your order.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: If your package is delayed beyond the estimated time, contact us at Support@cavefuel.com or call 1-800-678-8078.
  • Lost Packages: If tracking shows delivered but you haven’t received it:
    • Confirm the shipping address.
    • Check with neighbors or building management.
    • Contact us for assistance.

8.2 Damaged Packages

  • Reporting Damage:
  • Resolution: We will arrange a replacement or refund as appropriate.

9. Missing Items

  • Reporting Missing Items:
    • Contact us within 7 days of receiving your order.
    • Provide your order number and missing item details.
  • Resolution: We will investigate and resolve the issue by sending missing items or issuing a refund.

10. Return and Refund Policy

  • Returns: Accepted within 30 days of receiving your order.
  • Conditions: Items must be unused, undamaged, and in original packaging. Personalized or perishable goods may be non-returnable.
  • Return Shipping Costs:
    • Customer Responsibility: Unless defective or not as described.
    • Company Responsibility: If the return is due to our error.
  • Refunds: Issued within 14 days to the original payment method after we receive the returned item.
  • More Info: Please refer to our Return and Refund Policy.

11. Incorrect Address

  • Accuracy: Please ensure your address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages: If a package is returned due to incorrect address:
    • We will contact you to arrange reshipment.
    • Additional shipping charges may apply.

12. International Customs and Duties

  • Customs Clearance: May cause delays beyond our delivery estimates.
  • Taxes and Duties: Not included in product or shipping cost. Buyer is responsible.
  • Policies Vary: Contact your local customs office for more details.

13. Contact Information

If you have any questions or concerns, please contact us:

  • Email: Support@cavefuel.com
  • Phone: 1-800-678-8078
  • Address: Cave Fuel LLC, 5900 Balcones Dr. STE 100, Austin, TX 78731-4298, USA

Customer service hours: Monday to Friday, 9 AM to 5 PM EST

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting. Please review this policy periodically.

Thank you for shopping with Cave Fuel LLC!
We appreciate your business and are committed to providing you with exceptional service.